Frequently Asked Questions for Internet Banking

Below are a list of our Internet Banking most Frequently Asked Questions.  If you cannot find the answer you are looking for, please contact the bank for assistance at (772) 231-6611.

Enrollment & First-Time Login

How do I enroll in Internet Banking?
Upon opening your account, your personal banker will provide you with an Internet Banking application. Please complete the forms and return them to your personal banker or at either of our locations.  Upon receipt of your completed application, we will process it and you will receive a welcome letter (email) from us typically within 3 business days.

Can I only enroll in Internet Banking when I open my account?
You can enroll in Internet Banking at any time.  You may pick up an application at either of our locations, or download a copy from our website.  Click here to link to the downloadable forms. You will see two documents, eCom Enrollment and eCom agreement. You must complete both forms and return them to either of our bank locations.  Your welcome email will typically be sent out in 3 business days once we receive your completed application. 

What if I can not find my Welcome Email for Internet Banking in my Inbox?
With our ever changing technology comes more security. Some internet service providers filter emails to what we call a Spam or Junk folder. More often than not, if you cannot locate your welcome email within your Inbox, it has been filtered into your Spam or Junk folder.  If you are still unable to locate your welcome email, please contact the bank and we will gladly re-send it.  

How do I access my Internet Banking for the first time?
Once you receive your welcome email, you are ready to get started.  You can either follow the directions found within that email, or we have created a webpage detailing the steps required to login for the first time.  Click here to link to that page. You may want to print it out for reference during your first-time login.  

 

General Account Information

How can I view my transactions?
There are several different views for your transactions.  These include Current/Previous Business Day, Current/Previous Statement, Recent Transactions, and Since Last Login (displays only at your first login for that day).  These options are all found under the blue Transactions button after you select the account you wish to view. 

How can I export my transactions?
Once you are viewing the account you wish to export transactions from, hold your mouse over the blue Transactions button and select Export Transactions.  Fill in the desired Cycle, Format, and Date Range and click Export.  You will be prompted to Open or Save the file.  This feature is commonly used to upload your transactions into accounting software such as Quicken, QuickBooks, or Microsoft Money.

How can I make transfers?
Once you are viewing the account you wish to transfer from, hold your mouse over the blue Transfers button.  Then select New Scheduled Transfer, Express Transfer, or Transfer List.  New Scheduled Transfer will create a new transfer template which can be used over and over for regularly scheduled transfers.  Express Transfer is a one-time, on-demand transfer (this is the most commonly used option).  Transfer List will display your list of saved transfers.  Once you have made your selection and complete the required fields, click Submit or Next.  Scheduled Transfers require you to only click Submit.  Express Transfers required you to click Next and then Submit to confirm the transfer.  Once the transfer completes, a confirmation screen will display.  Your account must have enough available funds to cover the transfer.  Internet Banking will attempt Scheduled Transfers for 3 days.  Express Transfers are only attempted once. 

How often is account information updated?
Internet Banking is a real-time system that is updated throughout the day.  There may be certain delays due to processing or system issues beyond our control.  Transactions are only posted on business days, but may be "memo-posted" as you conduct them.  The type of business where you conduct your transactions may also effect when they post to your account. 

How far back can I research my account?
Beginning with your Internet Banking enrollment date, you online history will be saved for 12 months going forward.  To view history beyond your previous statement, use the Search option found on the Transaction Menu.  Check and deposit tickets images will be viewable on your current and previous statement cycle only.  Contact a personal banker if you need further account research. 

What types of accounts can I view with Internet Banking?
You can view most of your checking, savings, CD, IRA, and loan accounts.  Your accounts are not automatically linked together.  So you must request which accounts to view online with a personal banker.

How do I add, remove, or change my online accounts?
Any changes to your Internet Banking should be requested through a personal banker. 

Understanding Online Security 

What Internet browsers are compatible with Internet Banking?
Microsoft Windows (98, ME, 2000, & XP)
• Microsoft IE: 6.0 or higher
• Netscape Navigator: 6.1 or higher
• Mozilla Firefox: 1.0 or higher
• Opera: 7.54 or higher
Mac OS X
• Netscape Navigator: 7.0 and higher
• Mozilla Camino: 0.8.1 and higher
• Apple Safari: 1.0 and higher
• Mozilla Firefox: 1.0 and higher
• Opera: 7.54 and higher

How can I change my Password?
You will be required to change your Password:
At first login
Every 12 months
Anytime of your choosing.  Login to your Internet Banking, click the blue Change Password button at the top of the screen, under the Password section click Edit.  Your new Password must be a combination of letters & numbers, 6-16 characters in length, and is case sensitive.

What if I forget my Password or Security Questions?
Call the bank during regular business hours and we will gladly unlock or reset your password for you.  After entering an incorrect Password online 3 times, your access will be locked out and you will be required to call the bank.  We must speak with you prior to resetting your Password. 

What is an Authentication Image and Phrase?
The Authentication Image and Phrase is an additional layer of security for your Internet Banking session.  When you login to Internet Banking, our system automatically tries to recognize the computer you are logging in from.  If we recognize it, your Authentication Image and Phrase will be displayed prior to entering your Password.  This proves to you that you are on the real Marine Bank website and helps prevent fraudulent websites from obtaining your logon information.  If our system does not recognize your computer, you will be prompted to answer one of your three Security Questions.  Upon a correct answer, we will display your Authentication Image and Phrase and you will be able to enter your Password.  If at any time you do not recognize the Image and Phrase, close your browser and try to login again.  If you still do not recognize it, do not enter your Password and call the bank for assistance.

How can I change my Authentication Image/Phrase or Security Questions?
Once you successfully login to your Internet Banking, at the top of the screen there is a blue Change Password button.  Clicking this button will take you to a page where you can change your Password, Authentication Image & Phrase, Security Questions, and Account Nicknames.  Be sure to click Submit when finished to save your changes.

Why is my Internet Banking locked out or disabled?
After entering an incorrect Password or Security Answer 3 times, you Internet Banking access will be locked out.  This is done as a security precaution and to prevent unauthorized access to your accounts.  You will need to call the bank at your convenience to unlock your access. 

Can I share my Access ID and Password with someone else?
Your Access ID and Password are your own.  Although we do not recommend it, you may give them to anyone you choose.  But please keep in mind this gives them access to your account balance and history online.  In the event your access becomes locked, we will only assist authorized account owners with Internet Banking issues.